Startup List
Startup Entry


This is a valid entry, but is classified as 'user's choice'.

It may not be needed, but that depends on whether the user deems it necessary.


Item Details
Name: TELUS eCare
Filename: matcli.exe
Description: TELUS Resolution Assistant. "matcli.exe is a motive Assistant Command line interface that gathers information about your system's identity like your name email address, city, state, etc and gets written to a log file". Resolution Assistant is required to run with the Help and Support program. If you uncheck Resolution Assistant and and then run Help and Support it will add another Resolution Assistant in the startup menu. If you remove the Resolution Assistant in the add/remove program some help menus in help and support will not be available. You decide





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This is a Startup entry, not a running process - although it may be visible in Task Manager (CTRL+ALT+DEL) if it continues running after startup. Before ending a process via CTRL+ALT+DEL just because it is listed as an "X", please check whether it's actually set to start using MSCONFIG or another tool.

Some bad startup entries use the same names as common Windows processes, and it may be difficult to distinguish between them in Task Manager. If in doubt, seek advice before doing anything.


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